Elara HPE Foundation Care Next Business Day Service

Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.

Features Summary

• Comprehensive supportThe HPE Foundation Care - Next Business Day Service provides extensive on-site support to ensure that critical systems receive the maintenance they need without delay.
• Timely responseWith a commitment to next business day response time, this service minimizes downtime and helps maintain operational productivity.
• Varied service includedThe service covers essential aspects including parts, labor, phone consulting, new releases updates, and product info support.
• Remote assistanceQuick access to remote diagnosis enables prompt troubleshooting, allowing issues to be addressed swiftly and effectively.
• Knowledge base accessUsers can tap into a wealth of information through the web knowledge base, empowering them to resolve problems independently.