Elara HPE Proactive Care 24x7 Service

Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

Features Summary

• Reliable on-site supportProvides prompt on-site assistance to address technical issues, ensuring minimal disruption to operations.
• Continuous service availabilityAvailable 24 hours a day, seven days a week to provide support whenever it’s needed.
• Swift response timesFeatures a response time of 4 hours, allowing for quick identification and resolution of challenges.
• Comprehensive service inclusionIncludes services such as parts, labor, phone consulting, and web knowledge base access.
• Efficient remote diagnosisUtilizes remote diagnosis capabilities to analyze and resolve issues without delay.